Frequently Asked Question
1. How does the app apply discounts?
The app uses Shopify Functions to apply automatic discounts directly in the cart and checkout. Discounts are applied natively without creating draft orders or duplicate products.
2. Do I need to use discount codes?
No. All discounts are applied automatically based on the rules you configure. Customers do not need to enter any discount codes.
3. Can I apply discounts to specific products or collections?
Yes. You can apply discounts to individual products, specific collections, or your entire store depending on your campaign setup.
4. What types of quantity discounts are supported?
The app supports multiple discount types, including quantity range discounts, fixed quantity discounts, and “Buy X or more” offers. You can also choose between percentage-based or fixed value discounts.
5. Can I create multiple pricing tiers?
Yes. You can create up to 4 quantity-based pricing tiers for each discount rule, allowing you to offer increasing discounts as customers buy more.
6. Can discounts be combined with other Shopify discounts?
Discount combinations depend on your Shopify store settings. The app uses Shopify’s native discount system, so compatibility follows Shopify’s discount rules.
7. Will the discounts work with my Shopify theme?
Yes. The storefront widget can be added using the Shopify theme editor and is designed to work with most themes. You can customize its appearance to match your store design.
8. Can I apply discounts to all variants of a product?
Yes. Discounts are applied based on product-level quantity, meaning all variants of the same product can contribute toward discount tiers.
9. Will this affect my checkout or slow down my store?
No. The app is built using Shopify’s native infrastructure, ensuring fast performance. Discounts are applied directly within Shopify’s checkout without affecting store speed.
10. Can I customize how discounts are displayed on product pages?
Yes. You can customize the storefront widget to match your store’s design and control how discount tiers are displayed to customers.
11. Is there a free plan available?
Yes. The free plan allows you to create up to 15 discounted orders so you can test all features before upgrading.
12. Can I upgrade or cancel anytime?
Yes. You can upgrade, downgrade, or cancel your plan at any time directly from app dashboard in your Shopify admin.
13. Does the app work on mobile devices?
Yes. The storefront widget and discount functionality are fully optimized for mobile and desktop experiences.
14. What data does the app access?
The app only accesses the data necessary to create and apply discount rules, such as product and collection information. No sensitive customer data is stored or shared.
15. Do you offer support if I need help?
We provide dedicated support to help you set up and optimize your discount campaigns. If you need assistance, feel free to contact us anytime at support@discountr.io or visit our Contact Us page.